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Home
About
Blog
Why-Us
Acknowledgements
Directory
Terms & Conditions
Privacy Policy
Security Services
Alarm System Installation & Monitoring
Armed Guards
Background Checks
Bike Patrol Service
Cannabis Dispensary Security
Celebrity Protection
Construction Site Security
College Campus Security
Concierge Security
Contract Security Guard Services
Data Center Security
Employee Termination
Executive Personal Protection
Emergency Security
Emergency Locksmith
Fire Watch
Loss Prevention
Maritime Security Services
Parking Enforcement
Security Equipment
Electronic Door Locks
Temperature Screening Thermal Cameras
Special Event Security
Student Tour Group Security
Unarmed Guards
Virtual Security Guards
Contact
New Clients
Quick Quote
Existing Clients
Change Order
Contact Us
Get a Quick Quote
Make a Payment
Job Opportunities
Dispatch Quiz
Δ
Step
1
of
11
9%
Name
(Required)
First
Last
Quiz Date
(Required)
MM slash DD slash YYYY
How often should you be checking the dispatch e-mail account?
(Required)
Every 10 minutes.
Every 30 minutes
Every 60 minutes
How long can a guard not have any activity for before they become "Inactive".
(Required)
60 Minutes
30 Minutes
10 Minutes
If you needed to locate one of our patrol vehicles, what is the best way to do it?
(Required)
Use the Guard Tracks in TrackTik
Use the PTT Dispatcher Tracking Map
Use "Fleet Tracking" in Lytx
Ask the previous guard who used the vehicle.
What is the proper procedure for logging incoming and outgoing calls?
(Required)
Write the callers name, company name, and phone number in the post orders.
Send the persons name, company name, and phone number to Google Voice
Write the callers name, company name, and phone number in my log and post it to Slack.
When taking a sales call, what do you do?
(Required)
Forward them to the Manager On Duty ("MOD").
I begin by asking for their name, company name, phone number, and what services they’re interested in. I then guide them through a quick quote form while attempting to connect them with a manager for further assistance.
I try and make the sale myself.
True or False: It’s okay to guess an answer to a caller’s question if you’re unsure, as long as it sounds helpful.
(Required)
True
False
There is a new guard working, his phone has not been setup yet. What steps do you take to get it setup for them?
(Required)
Download/Install TrackTik from the app/play store. Give them their login and password.
Download/Install TrackTik from the app/play store. Generate them a Installation Code. Give them their username and password.
Have the compliance officer do it.
When answering a New England Security call, which is the correct greeting?
(Required)
Dispatch, how can I help you?
Good Morning, New England Security, Mike speaking...
Good Morning, Security Dispatch, Mike speaking. Whats up.
During your shift, you receive a personal phone call, what do you do?
(Required)
I take the call as I normally would.
I answer the call and inform the caller that I can't talk at the moment.
My phone should be turned off while working dispatch. If someone needs to get ahold of you they should call the office.
Scenario: A newly trained guard arrives to a site and finds that the gate is closed and there is a combonation lock installed. Where would the guard find the code?
(Required)
In the master code list.
In the Post Orders for the site.
Inside a lockbox on the fence.
