Dispatch Check List

This checklist is a guideline, not a complete list of responsibilities. All other duties and procedures still apply. The checklist may be updated as needed to ensure consistency and teamwork. It would be best to leave this page open during your shift and check off selections as you work through your shift.

Unique ID

Select Your Name(Required)

Select Your Shift(Required)

Date(Required)

MM slash DD slash YYYY

START OF SHIFT - PASS DOWN & CONTINUITY

Conduct full pass down with the outgoing dispatcher: Discuss pertinent updates, incidents, follow-ups, or issues requiring immediate attention.(Required)

Conduct full pass down with the outgoing dispatcher: Discuss pertinent updates, incidents, follow-ups, or issues requiring immediate attention.

Did not apply during this shift.

Follow up directly on critical items (not just documenting).(Required)

Follow up directly on critical items (not just documenting).

Did not apply during this shift.

Verify and document all unresolved tasks from the prior shift:

Did not apply during this shift.

Record in dispatch log or system.(Required)

Record in dispatch log or system.

Did not apply during this shift.

Begin taking action or escalate as needed.(Required)

Begin taking action or escalate as needed.

Did not apply during this shift.

MULTI-DISPATCHER SHIFT COORDINATION

(Required when two dispatchers are on duty e.g., remote + in-house)

Hold a huddle at the beginning of the shift to divide responsibilities and avoid redundancy.(Required)

Hold a huddle at the beginning of the shift to divide responsibilities and avoid redundancy.

Did not apply during this shift.

Predetermine task assignments:(Required)

Predetermine task assignments:

Did not apply during this shift.

Example: Remote Dispatcher (e.g., Columbia): Auditing TrackTik reports, officer communication. In-House Dispatcher (e.g., HQ): Lytx audits, vehicle oversight, New Market Public Safety line, and radio traffic.

Ensure real-time collaboration throughout the shift on:(Required)

Ensure real-time collaboration throughout the shift on:

Did not apply during this shift.

(Ex. Open issues. Client or officer needs. Unanticipated tasks.)

Share a working task list and update it throughout the shift.(Required)

Share a working task list and update it throughout the shift.

Did not apply during this shift.

VEHICLE INSPECTION AUDIT & LYTX OVERSIGHT

Review all TrackTik vehicle inspections:(Required)

Review all TrackTik vehicle inspections.

Did not apply during this shift.

Ensure beginning- and end-of-shift inspections are completed.(Required)

Ensure beginning- and end-of-shift inspections are completed.

Did not apply during this shift.

Identify and follow up on Int./Ext. Damage, Mechanical Issues, Safety Concerns.(Required)

Identify and follow up on Int./Ext. Damage, Mechanical Issues, Safety Concerns.

Did not apply during this shift.

Confirm officers are properly assigned to vehicles.(Required)

Confirm officers are properly assigned to vehicles in Lytx.

Did not apply during this shift.

Unassign officers from previous shift if not already done.(Required)

Unassign officers from previous shift if not already done.

Did not apply during this shift.

Cross-reference vehicle assignment with inspection reports.(Required)

Cross-reference vehicle assignment with inspection reports.

Did not apply during this shift.

Audit for red flags in driver behavior: Speeding, Hard Breaking, No Seat Belt, Distracted, etc...(Required)

Audit for red flags in driver behavior: Speeding, Hard Breaking, No Seat Belt, Distracted, etc...

Did not apply during this shift.

Compile a list of flagged drivers and notify management when needed.(Required)

Compile a list of flagged drivers and notify management when needed.

Did not apply during this shift.

TRACKTIK REPORT & POST ORDER MANAGEMENT

Audit TrackTik report queue.(Required)

Audit TrackTik report queue.

Did not apply during this shift.

Approve high-quality reports.(Required)

Approve high-quality reports.

Did not apply during this shift.

Return subpar or incomplete reports for correction.(Required)

Return subpar or incomplete reports for correction.

Did not apply during this shift.

Create a list of officers needing support and reach out as needed.(Required)

Create a list of officers needing support and reach out as needed.

Did not apply during this shift.

Review post/work orders pending approval:(Required)

Review post/work orders pending approval:

Did not apply during this shift.

Dispatcher must speak directly with the officer (via phone or radio) not just send a blind text.(Required)

Dispatcher must speak directly with the officer (via phone or radio) not just send a blind text.

Did not apply during this shift.

Confirm the officer has received the assignment.(Required)

Confirm the officer has received the assignment.

Did not apply during this shift.

Verify they have reviewed and understand the post orders.(Required)

Verify they have reviewed and understand the post orders.

Did not apply during this shift.

Clarify any questions or concerns the officer may have.(Required)

Clarify any questions or concerns the officer may have.

Did not apply during this shift.

MID-SHIFT TASK MANAGEMENT

Monitor: Radio Traffic, Officer GPS Activity/Clock-Ins, Incoming Calls & Requests(Required)

Monitor: Radio Traffic, Officer GPS Activity/Clock-Ins, Incoming Calls & Requests

Did not apply during this shift.

Respond to: Client Calls & Emails, Officer concerns and emergencies.(Required)

Respond to: Client Calls & Emails, Officer concerns and emergencies.

Did not apply during this shift.

Track and begin follow-ups for any emerging issues.(Required)

Track and begin follow-ups for any emerging issues.

Did not apply during this shift.

COMPLIANCE & PATROL TASK PREP

Create a list of follow-up tasks for incoming patrol or compliance officers: Missing NFC Tags, Reported Vehicle or Equipment Issues, Unsolved Site-Level Concerns(Required)

Create a list of follow-up tasks for incoming patrol or compliance officers: Missing NFC Tags, Reported Vehicle or Equipment Issues, Unsolved Site-Level Concerns

Did not apply during this shift.

Assign and document these tasks clearly.(Required)

Assign and document these tasks clearly.

Did not apply during this shift.

Ensure compliance or patrol is briefed on what to address and where.(Required)

Ensure compliance or patrol is briefed on what to address and where.

Did not apply during this shift.

Confirm that issues are not only reported, but also followed up on with outcomes logged.(Required)

Confirm that issues are not only reported, but also followed up on with outcomes logged.

Did not apply during this shift.

End of Shift Checklist

Compile a thorough pass-down for incoming dispatcher: Remaining tasks, Critical Incidents, Officer-Specific Follow-Ups(Required)

Compile a thorough pass-down for incoming dispatcher: Remaining tasks, Critical Incidents, Officer-Specific Follow-Ups

Did not apply during this shift.

Ensure all logs and systems are updated.(Required)

Ensure all logs and systems are updated.

Did not apply during this shift.

Conduct final checks of:(Required)

Conduct final checks of:

- Lytx Assignments

- Radio Logs

- Report Approvals

Did not apply during this shift.

Notes About Your Shift

Anything you'd like to tell us about your shift, such as tools or software functions not working.

Are there any open tasks for the next dispatch person to take care of?(Required)

Please Explain.

Share Your Log Link(Required)

Please copy and paste your Log Link here.

Unique ID

Select Your Name(Required)

Select Your Shift(Required)

Date(Required)

MM slash DD slash YYYY

START OF SHIFT - PASS DOWN & CONTINUITY

Conduct full pass down with the outgoing dispatcher: Discuss pertinent updates, incidents, follow-ups, or issues requiring immediate attention.(Required)

Conduct full pass down with the outgoing dispatcher: Discuss pertinent updates, incidents, follow-ups, or issues requiring immediate attention.

Did not apply during this shift.

Follow up directly on critical items (not just documenting).(Required)

Follow up directly on critical items (not just documenting).

Did not apply during this shift.

Verify and document all unresolved tasks from the prior shift:

Did not apply during this shift.

Record in dispatch log or system.(Required)

Record in dispatch log or system.

Did not apply during this shift.

Begin taking action or escalate as needed.(Required)

Begin taking action or escalate as needed.

Did not apply during this shift.

MULTI-DISPATCHER SHIFT COORDINATION

(Required when two dispatchers are on duty e.g., remote + in-house)

Hold a huddle at the beginning of the shift to divide responsibilities and avoid redundancy.(Required)

Hold a huddle at the beginning of the shift to divide responsibilities and avoid redundancy.

Did not apply during this shift.

Predetermine task assignments:(Required)

Predetermine task assignments:

Did not apply during this shift.

Ensure real-time collaboration throughout the shift on:(Required)

Ensure real-time collaboration throughout the shift on:

Did not apply during this shift.

(Ex. Open issues. Client or officer needs. Unanticipated tasks.)

Share a working task list and update it throughout the shift.(Required)

Share a working task list and update it throughout the shift.

Did not apply during this shift.

VEHICLE INSPECTION AUDIT & LYTX OVERSIGHT

Review all TrackTik vehicle inspections:(Required)

Review all TrackTik vehicle inspections.

Did not apply during this shift.

Ensure beginning- and end-of-shift inspections are completed.(Required)

Ensure beginning- and end-of-shift inspections are completed.

Did not apply during this shift.

Identify and follow up on Int./Ext. Damage, Mechanical Issues, Safety Concerns.(Required)

Identify and follow up on Int./Ext. Damage, Mechanical Issues, Safety Concerns.

Did not apply during this shift.

Confirm officers are properly assigned to vehicles.(Required)

Confirm officers are properly assigned to vehicles in Lytx.

Did not apply during this shift.

Unassign officers from previous shift if not already done.(Required)

Unassign officers from previous shift if not already done.

Did not apply during this shift.

Cross-reference vehicle assignment with inspection reports.(Required)

Cross-reference vehicle assignment with inspection reports.

Did not apply during this shift.

Audit for red flags in driver behavior: Speeding, Hard Breaking, No Seat Belt, Distracted, etc...(Required)

Audit for red flags in driver behavior: Speeding, Hard Breaking, No Seat Belt, Distracted, etc...

Did not apply during this shift.

Compile a list of flagged drivers and notify management when needed.(Required)

Compile a list of flagged drivers and notify management when needed.

Did not apply during this shift.

TRACKTIK REPORT & POST ORDER MANAGEMENT

Audit TrackTik report queue.(Required)

Audit TrackTik report queue.

Did not apply during this shift.

Approve high-quality reports.(Required)

Approve high-quality reports.

Did not apply during this shift.

Return subpar or incomplete reports for correction.(Required)

Return subpar or incomplete reports for correction.

Did not apply during this shift.

Create a list of officers needing support and reach out as needed.(Required)

Create a list of officers needing support and reach out as needed.

Did not apply during this shift.

Review post/work orders pending approval:(Required)

Review post/work orders pending approval:

Did not apply during this shift.

Dispatcher must speak directly with the officer (via phone or radio) not just send a blind text.(Required)

Dispatcher must speak directly with the officer (via phone or radio) not just send a blind text.

Did not apply during this shift.

Confirm the officer has received the assignment.(Required)

Confirm the officer has received the assignment.

Did not apply during this shift.

Verify they have reviewed and understand the post orders.(Required)

Verify they have reviewed and understand the post orders.

Did not apply during this shift.

Clarify any questions or concerns the officer may have.(Required)

Clarify any questions or concerns the officer may have.

Did not apply during this shift.

MID-SHIFT TASK MANAGEMENT

Monitor: Radio Traffic, Officer GPS Activity/Clock-Ins, Incoming Calls & Requests(Required)

Monitor: Radio Traffic, Officer GPS Activity/Clock-Ins, Incoming Calls & Requests

Did not apply during this shift.

Respond to: Client Calls & Emails, Officer concerns and emergencies.(Required)

Respond to: Client Calls & Emails, Officer concerns and emergencies.

Did not apply during this shift.

Track and begin follow-ups for any emerging issues.(Required)

Track and begin follow-ups for any emerging issues.

Did not apply during this shift.

COMPLIANCE & PATROL TASK PREP

Create a list of follow-up tasks for incoming patrol or compliance officers: Missing NFC Tags, Reported Vehicle or Equipment Issues, Unsolved Site-Level Concerns(Required)

Create a list of follow-up tasks for incoming patrol or compliance officers: Missing NFC Tags, Reported Vehicle or Equipment Issues, Unsolved Site-Level Concerns

Did not apply during this shift.

Assign and document these tasks clearly.(Required)

Assign and document these tasks clearly.

Did not apply during this shift.

Ensure compliance or patrol is briefed on what to address and where.(Required)

Ensure compliance or patrol is briefed on what to address and where.

Did not apply during this shift.

Confirm that issues are not only reported, but also followed up on with outcomes logged.(Required)

Confirm that issues are not only reported, but also followed up on with outcomes logged.

Did not apply during this shift.

End of Shift Checklist

Compile a thorough pass-down for incoming dispatcher: Remaining tasks, Critical Incidents, Officer-Specific Follow-Ups(Required)

Compile a thorough pass-down for incoming dispatcher: Remaining tasks, Critical Incidents, Officer-Specific Follow-Ups

Did not apply during this shift.

Ensure all logs and systems are updated.(Required)

Ensure all logs and systems are updated.

Did not apply during this shift.

Conduct final checks of:(Required)

Conduct final checks of:

- Lytx Assignments

- Radio Logs

- Report Approvals

Did not apply during this shift.

Notes About Your Shift

Anything you'd like to tell us about your shift, such as tools or software functions not working.

Are there any open tasks for the next dispatch person to take care of?(Required)

Please Explain.

Share Your Log Link(Required)

Please copy and paste your Log Link here.

Dispatch Check List

START OF SHIFT - PASS DOWN & CONTINUITY

MULTI-DISPATCHER SHIFT COORDINATION

VEHICLE INSPECTION AUDIT & LYTX OVERSIGHT

TRACKTIK REPORT & POST ORDER MANAGEMENT

MID-SHIFT TASK MANAGEMENT

COMPLIANCE & PATROL TASK PREP

End of Shift Checklist

START OF SHIFT - PASS DOWN & CONTINUITY

MULTI-DISPATCHER SHIFT COORDINATION

VEHICLE INSPECTION AUDIT & LYTX OVERSIGHT

TRACKTIK REPORT & POST ORDER MANAGEMENT

MID-SHIFT TASK MANAGEMENT

COMPLIANCE & PATROL TASK PREP

End of Shift Checklist

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