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Home
About
Blog
Why-Us
Acknowledgements
Directory
Terms & Conditions
Privacy Policy
Security Services
Alarm System Installation & Monitoring
Armed Guards
Background Checks
Bike Patrol Service
Cannabis Dispensary Security
Celebrity Protection
Construction Site Security
College Campus Security
Concierge Security
Contract Security Guard Services
Data Center Security
Employee Termination
Executive Personal Protection
Emergency Security
Emergency Locksmith
Fire Watch
Loss Prevention
Maritime Security Services
Parking Enforcement
Security Equipment
Electronic Door Locks
Temperature Screening Thermal Cameras
Special Event Security
Student Tour Group Security
Unarmed Guards
Virtual Security Guards
Contact
New Clients
Quick Quote
Existing Clients
Change Order
Contact Us
Get a Quick Quote
Make a Payment
Job Opportunities
Dispatch Quiz 2
Δ
Step
1
of
10
10%
What is your name?
(Required)
First
Last
Quiz Date
(Required)
MM slash DD slash YYYY
An officer calls out two hours before their shift. What do you do?
(Required)
Immediately call the Manager on Duty (MOD).
Cover the shift with a qualified officer who has an up-to-date OJT on file.
Call a vendor for coverage.
Select All
Why did you choose that answer?
(Required)
Two different sites call in emergencies at the same time. You can only handle one directly first. What do you prioritize?
(Required)
The site with a potential safety threat (fight, medical, etc.).
The site with a client complaint.
The site with an officer equipment failure (radio down, vehicle disabled).
Select All
Why did you choose that answer?
(Required)
You receive a non-urgent but repeated complaint from a client about an officer being late. What do you do?
(Required)
Handle it quietly by calling the officer directly.
Escalate to the MOD/Manager immediately.
Document it and bring it up during the next shift review.
Why did you choose that answer?
(Required)
A long-time officer you trust asks you to “bend the rules” for a shift swap that technically violates policy. Do you:
(Required)
Say yes, since you know and trust them.
Say no, rules are rules.
Look for a middle ground and escalate for approval.
Select All
Why did you choose that answer?
(Required)
You’re short-staffed for tonight’s overnight. Internal officers are stretched, but you could call a vendor. Do you:
(Required)
Call the vendor right away to secure coverage.
Try to stretch internal officers even if it means overtime.
Leave it uncovered until a manager decides.
Select All
Why did you choose that answer?
(Required)
A client calls you angrily about a situation that you don’t have all the facts on. Do you:
(Required)
Immediately reassure them and promise a solution.
Tell them you’ll investigate first and call back.
Escalate the call directly to a manager.
Select All
Why did you choose that answer?
(Required)
You’ve already had 3 officers call out tonight, and another one just sent a text asking to leave early. Do you:
(Required)
Let them leave and try to cover it.
Deny the request firmly — coverage is too tight.
Escalate to MOD for final decision.
Select All
Why did you choose that answer?
(Required)
An officer is having issues with his site device, they are having trouble scanning checkpoints.
(Required)
Call Jeff and have him help the officer out.
Have the Officer Logout and back into TrackTik and try again.
Check under Security & Patrol to see if the checkpoint exists.
Why did you choose that answer?
(Required)
A officer tells you they are unable to clock in due to GPS restrictions. Do you
Clock them in manually.
Have them take a photo and text it to you to prove they are on site.
Tell them to go somewhere else on the site and try again.
Why did you choose that answer?
(Required)
